Our Staff at National Trial Law

With a combined total of over eighty years of legal service, our professional support staff work with our team of lawyers through every aspect of the case. Our staff can boast decades of courtroom experience. All are consummate professionals dedicated to providing unparalleled service to our clients.

Thelma Alvarado-Garza, Paralegal

Thelma Alvarado-Garza joined the firm in August 1992. She serves as a litigation paralegal and case docket manager with extensive experience in products liability cases, personal injury cases such as aviation accidents, wrongful death and propane/natural gas explosions and FTCA cases. Thelma has assisted our attorneys in all aspects of civil litigation, from initial intake through jury verdict. She is also a fluent Spanish speaker.

Thelma obtained a Bachelor of Science degree from Texas A&M University in 1988. She has been President of the Capital Area Paralegal Association and a member of National Association of Legal Assistants.

Karin Brauner, Administrative Assistant

Karin Brauner is an Administrative Assistant at Whitehurst, Harkness, Brees, Cheng, Alsaffar, Higginbotham & Jacob, PLLC. She grew up moving quite frequently, both in the United States and overseas, as her father was in the military. She has strong ties to the military community and is very proud of her veteran father. After attending The University of Texas at El Paso, she moved with her family to Austin. She has two grown sons and enjoys all things outdoors.

Prior to joining the firm, Karin was the property manager for a multi-million dollar portfolio. We are so glad that she chose to bring her multitasking, organizational, and interpersonal skills to the legal field to assist the firm with case management.

Rosa Delgado, Paralegal

Prior to moving to Austin fourteen years ago, Rosa was a hair dresser in a small east Texas town. When she came to Austin in 2001, Rosa changed her career path and started working in the field of law. She joined our firm in 2003. Rosa provides support to the attorneys in all aspects of litigation. She has an Associate’s Degree in Criminal Justice and previously served as a volunteer for the Austin Police Department and attended APD’s Citizens Police Academy. Rosa enjoys spending her spare time with her baby girl, husband and four-legged furry child. She is also a fluent Spanish speaker.

Pamela Potthoff, Paralegal

Pamela Potthoff joined Whitehurst, Harkness, Brees, Cheng, Alsaffar, Higginbotham, & Jacob, PLLC, in September 2017. She provides administrative support to the attorneys and clients for all Federal Tort Claims Act (FTCA) cases.

Pamela has more than 10 years of experience in healthcare, specifically in the acute care hospital setting. She has experience in Health Information Management as a medical coder and with abstracting and trending neurosurgical data for the National Surgical Quality Improvement Program (NSQIP). Pamela also has experience with Quality Improvement Initiatives to improve patient safety.

Pamela earned her Bachelor of Science Degree in Health Information Management from Texas State University in 2008. She is a native Austinite who loves everything the city has to offer. She enjoys the outdoors, jogging at the hike and bike trail, traveling, and spending time with friends and family.

Shannon Williams, Marketing Director

Shannon Williams has over five years of experience in legal marketing for personal injury attorneys. Shannon has experience in organic SEO marketing, graphic design, video production, and content marketing. Before working in-house as a marketing director, Shannon worked for Consumer Reports and KUTX 98.9.

Shannon graduated from the Honors College at Texas State University where she served as the Executive Producer of the drive time program “Other Side Drive” at KTSW 89.9.